7 Years Experience
Bengaluru, India
Ruchi Shrivastava
Service Operations Analyst specialising in banking and financial services IT operations, with deep expertise in production support, cloud infrastructure, and automation for high-availability 24×7 applications.
Profile Summary
Production Support Engineer for Banking & Financial Services
Seven years supporting mission-critical banking applications in 24×7 production environments. Skilled in incident management, SQL/DB2, Linux, Kubernetes/OpenShift, AWS, CI/CD, and automation using Ansible and scripting.
Strong track record in troubleshooting, root cause analysis, monitoring, and ensuring system stability and SLA compliance across global banks and payment platforms.
Core Technical Skills
A comprehensive toolkit spanning incident management, cloud operations, database technologies, automation, and DevOps practices.
Operations & ITIL
ITIL, ServiceNow Ticketing, Root Cause Analysis, Incident & Problem Management, Agile Methodology, Monitoring Tools
Cloud & DevOps
AWS (IAM, EC2, EKS, Lambda), Kubernetes, OpenShift, Ansible, GitHub Actions, CI/CD, YAML Configurations
Databases & Backend
SQL, IBM DB2, Python, UNIX Shell Scripting, Mainframes, Web Services (REST, SOAP, XML, JSON)
Banking Systems
IBM Tivoli z/OS, CICS, MQ Queues, JCL, SWIFT, SEPA Transactions, Batch Processing, SDLC
Work Experience · Feb 2024 – Present
Service Operations Analyst — Deutsche Bank
Currently supporting banking microservices through API monitoring and cloud operations across critical payment platforms.
Key Responsibilities
- Monitoring critical banking APIs with Splunk dashboards
- Automated real-time alerting via Power Automate & MS Teams
- Managing Kubernetes-based deployments on Red Hat Linux
- AWS-hosted payment web services support (REST, SOAP)
Cloud-Native Expertise
Hands-on with IAM, EC2, EKS, Lambda, and pub/sub messaging systems across AWS environments.
Validating customer data files, identifying business-impact issues, and supporting containerized applications with YAML configurations.
Deutsche Bank · Continued
Automation & Monitoring Impact
Operational excellence through proactive monitoring, automated alerting, and cloud-native service integration across payment platforms.
Application Support Engineer · Jun 2019 – Jan 2024
Tata Consultancy Services (TCS)
Five years supporting enterprise banking platforms at TCS across two major engagements: the IBM UCD Project and large-scale current account & payment operations.
IBM UCD Project
User access provisioning, deployment plugin development, DR support, and Ansible/shell automation across environments.
SDLC Project
Atlassian suite admin (Jira, Confluence, Bitbucket, Artifactory), application health monitoring with Geneos for enterprise SDLC.
Current Accounts
IBM mainframe banking app serving 18M+ customers in DB2 databases with Tivoli z/OS batch & real-time job processing.
TCS · Current Accounts & Payments
Large-Scale Mainframe Banking
Supported critical IBM mainframe applications managing current accounts for 18M+ customers in DB2 databases, ensuring SLA compliance through proactive monitoring, transaction reconciliation, and RCA for major incidents.
18M+
Customers Served
Current accounts managed in IBM DB2 database infrastructure
5
Years at TCS
Supporting enterprise banking platforms and SDLC operations
24/7
Production SLA
Ensuring high availability in mission-critical mainframe environments
TCS · Operational Expertise
Banking Systems & Domain Knowledge
Comprehensive operational support across CICS regions, MQ queues, FTP transfers, and web service integrations. Developed JCL automation and SQL-generated business impact reports while mastering ITIL processes.
Collaborated closely with developers, testers, and product owners to drive incident resolution. Developed strong domain expertise across real-time payments, SWIFT, SEPA transactions, and batch processing workflows.
1
CICS & MQ Monitoring
Proactive monitoring of CICS regions, MQ queues, FTP transfers, and web service integrations across banking systems.
2
JCL Automation
Developed JCL-based automation scripts to reduce manual effort and improve efficiency of repetitive mainframe operations.
3
DB2 Analytics & RCA
Analysed complex DB2 datasets with SQL for business impact reports and root cause analysis on major incidents.
4
ITIL & Compliance
Managed incident, problem, and change management in high-availability production environments with audit-compliant documentation.
Academic Qualification
B.Tech in Information Technology
Rajiv Gandhi Proudhyogiki Vishwavidyalaya (RGPV), Bhopal — 2019
Graduated with a Bachelor of Engineering in Information Technology, building the foundation for a career spanning mainframe systems, cloud infrastructure, and DevOps automation in banking.
Beyond the Desk
Languages & Interests
Outside of managing production environments, Ruchi stays active and curious. She is an avid traveller, enjoys competitive badminton, and is a dedicated reader.
Languages
- English — Professional fluency
- Hindi — Native
- German — Conversational
Hobbies
- Travelling — Exploring new cultures & destinations
- Badminton — Competitive & recreational play
- Reading — Continuous learning & curiosity